Política de reembolso

Return & Exchange Policy

Overview

We want you to love your purchase! This policy outlines our return and exchange procedures to ensure fairness for both customers and our small business.

Return Window

30 days from delivery date – This is your window to initiate returns or exchanges
Requests submitted after 30 days cannot be accepted
The return must be received within 35 days of delivery to be processed

Exchanges (No Restocking Fee)

Exchanges are free and encouraged when you need a different size or color.

To qualify for an exchange:

Item must be unworn and unwashed
Tags must be attached and intact
Item shows no signs of wear, damage, or alterations
Must be requested within 30 days of delivery

How to exchange:

Email us with your order number and size/color needed
We'll provide a prepaid return shipping label
Once we receive and inspect your return, we'll ship your new size at no charge
Exchanges typically process within 5-7 business days of receiving your return

Refunds (With Conditions)

Refundable returns must meet ALL of the following criteria:

Item is unworn and unwashed
Tags are attached and intact
No visible signs of wear, damage, pilling, or alterations
Original packaging/materials included (hangers, tissue, etc.)
Requested within 30 days of delivery

Restocking fees apply:

Single item returns: 15% restocking fee
2-3 items in one return: 15% restocking fee per item
4+ items in one return: 20% restocking fee per item
Final sale items: Non-refundable (clearly marked at checkout)

Example: A $100 dress returned alone = $100 refund minus $15 fee = $85 refunded

Refund timeline:

Processing time: 5-7 business days after we receive and inspect your return
Refund issuance: Via original payment method
Bank processing time: 3-5 business days (varies by financial institution)

Worn or Washed Items

Items showing any of the following cannot be refunded:

Removed tags
Signs of wear (pilling, fading, stretched areas, visible creasing)
Any washing, dry cleaning, or staining
Odors (perfume, smoke, food, etc.)
Loose seams, broken zippers, or damage
Alterations or hemming
Deodorant, makeup, or ink marks

These items may be offered a 10% store credit as a one-time courtesy (at our discretion).

Who Pays for Return Shipping?

Exchanges: Free – we provide a prepaid label
Refunds with restocking fee: Customer pays return shipping
- Exception: If the item arrived damaged, we provide prepaid return label
Return shipping costs are separate from the restocking fee

Final Sale Items

Certain items are marked "Final Sale" at checkout and are non-refundable and non-exchangeable. These typically include:

Clearance items
Last items in stock
Custom or made-to-order dresses
Sale items (70%+ off)

Damaged or Defective Items

If your dress arrived with a manufacturing defect or damage caused during shipping:

Email photos within 48 hours of delivery
We will arrange a full refund or replacement at no cost
Return shipping label provided by us
No restocking fee applies

Non-Returnable Items

The following cannot be returned or exchanged under any circumstances:

Swimwear (hygiene reasons)
Intimates/shapewear (hygiene reasons)
Items purchased from third-party marketplaces (contact the seller directly)
Gifts without receipt (store credit only, at current sale price)

How to Start a Return

Email us: Include order number, reason for return/exchange, and photos of the item (front, back, tags)
We'll confirm: We'll approve/decline within 2 business days
Ship back: Use the prepaid label we provide (for exchanges) or arrange your own shipping (for refunds)
We inspect: Upon receipt, we'll verify the item condition
Process: Refunds or new items ship once approved

Our Inspection Process

Upon receiving your return, we will:

Verify the item matches your order
Check for signs of wear or washing
Confirm tags are attached
Photograph the item for our records

If the item doesn't meet our return criteria, we may:

Deny the refund and return the item to you
Offer a reduced store credit amount
Contact you to discuss the issue

Special Circumstances

Defective items: Full refund or replacement, no restocking fee
Wrong item shipped: Full refund or replacement, no restocking fee
Customer changed mind within 7 days: 15% restocking fee + return shipping
Customer changed mind after 7 days: 20% restocking fee + return shipping

Store Credit vs. Refund

Customers always have the option of store credit (10% bonus) instead of a cash refund
Store credit has no restocking fee and processes within 2 business days
Store credit credits expire after 12 months